Support
Answers to common questions, and how to get in touch.
Replies usually within 3 working days.
Contact details
- Developer: Gagandeep Singh (individual developer)
- Email: support@gagandeepsingh.games
- Website: https://gagandeepsingh.games
- Privacy questions: see the Privacy Policy
For a faster answer
Please include:
- the game name and app version (shown in the game’s Settings);
- your device model and Android / iOS version;
- what happened, and the level number if it’s about a level;
- a screenshot, if you can.
Frequently asked questions
The game crashes or freezes. What can I do?
Make sure you have the latest version from Google Play or the App Store, then restart your device. If it still happens, email me with your device model and what you were doing when it happened, and I’ll look into it.
I lost my progress. Can it be restored?
Progress is saved only on your device. It’s kept when you update the game, but deleted if you uninstall the game or clear its data. Because nothing is stored on a server, and progress isn’t included in device backups, it can’t be restored.
Why are there ads?
Ads keep the games free for everyone. A banner stays at the bottom of the screen, away from the puzzle, and now and then a full-screen ad appears after you finish a level. Ads never interrupt a level. Videos for rewards, such as extra time, are always your choice.
Why does Kozimbxo say “You’re offline”?
Kozimbxo is free because of ads, so it needs an internet connection. Without internet you can play the tutorial and a few levels. After that, connect to the internet to keep playing.
I watched a video but didn’t get my reward.
The reward is given only when the video finishes. If you close it early, or your internet connection drops, the reward may not be granted. If you watched to the end and still got nothing, email me with the time it happened and I’ll check it.
How do I change my ad privacy choices?
Open the game’s Settings → Privacy settings at any time. You can also reset your advertising ID in your device settings. See the privacy policy for step-by-step instructions.
I saw an inappropriate ad.
Please email me the time you saw it and, if possible, a screenshot or the advertiser’s name. I can block ads from specific advertisers or categories.
Is a level impossible?
Levels are tested with a computer solver to make sure they can be solved. Try moving a different block first, since the order often matters. A block you moved can always be dragged back, so no move can ruin a level. If you still believe a level is broken, email me the level number.
Delete your data
The games don’t use accounts, and I don’t store player data on any server. Here is how to remove each kind of data:
- Game progress and settings: uninstall the game, or clear its data in your device settings. This permanently deletes everything stored on your device.
- Gameplay statistics (analytics): these are pseudonymous and held by Google Analytics for Firebase for up to 14 months. You can limit them with the in-game privacy settings or by resetting your advertising ID, or email me to request deletion.
- Advertising data: reset or delete your advertising ID in your device settings (instructions). Data held by Google can also be managed at myaccount.google.com.
- Support emails or any other data I hold about you: email support@gagandeepsingh.games with the subject “Data deletion request” and the email address you contacted me from. I will delete it within 30 days and confirm by email.
For more details, see the Privacy Policy.